Pierre & Vacances Madrid Apartamentos Eurobuilding 2

Good
Traveller Type: family with young children

Wonderful
Traveller Type: family with young children

Wonderful
Traveller Type: family with young children
  : Very nice flat! We recommend it.

Very Good
Traveller Type: family with young children
  : Location, space, proximity to grocery stores etc
  : The lack of cleaning, every 4 days is quite odd.

Pleasant
Traveller Type: family with young children
  : There were no dishwasher tablets, nor way of washing the dishes by hand. There was not enough toilet roll for our time there. There was no way of holding the water in the bathroom sink to be able to shave. The swimming pool is good enough but it is only 1m deep and cloudy water!

Good
Traveller Type: family with young children

Good
Traveller Type: with friends
  : Clean appartment. Just like the pictures.
  : On the rooftoppool were no sunbeds and was no shadow at all. The fake grass was wet in the mornings.The pool opens at 11.00 untill 21.00 and closed inbetween from 15.00-17.00. We didn’t know.No bar or drinks.

Disappointing
Traveller Type: family with young children
  : - swimming pool on the 8th floor's roof, with relatively good opening hours- the expandable sofa (the non-broken one) is quite good for sleeping (which is often not the case)- equipment is quite good but with some illogical omissions (one huge knife and one tiny, but no middle size; etc)- usb chargers embedded near some power sockets
  : Primarily, incompetent staff. After arrival (2adults+2kids) at ~10pm, only 2 standard beds were ready, but the expandable sofa was not expanded.What's much worse:- after unpacking, we found that the expandable sofa was broken, and could not be expanded- responding to the problem took terribly long (hotel has only one person onsite on Sunday)- after deciding that the sofa is really broken, we were offered to move to another room- we suggested that we might use both rooms for this night so that we don't have to wake up already sleeping kids- not only they refused it (they basically said: what if somebody arrives now, at 1am, and we will have only 5 free rooms instead of 6?!), but the receptionist promised to bring the manager and then went home, leaving us wait(!!!) for nothing because the next shift receptionist explained that no manager is coming- after more pushing, we were allowed to occupy the second room for one night, so we could go to bed at 2amSo we spent 4 hours because they did not expand the sofa prior our arrival AND did not know that it's broken AND were unwilling to take the 0% risk to refuse another guest.Less important, but still bad stuff:- missing wall between bedroom and bathroom (in the 2nd room)- ugly garage- garage elevator distant from the elevator to rooms- the fridge was off when we arrived (in both rooms)- required bail 200EUR- design over usability - no space for cleaning tools so they are just put in kitchen; and more- when leaving, the procedure to open the garage gate was annoying - with car at the gate, you have to go out and somewhere back in the garage there is a functioning intercom (the closer one is broken) - I don't see why there is no automatic opening

Wonderful
Traveller Type: family with young children
  : The entrance was clearly marked and we parked out front. The reception desk was easy identified (although in an untraditional office building setting). The receptionist was knowledgeable and efficient.
  : I don't think we understood there would be an additional charge for parking. We didn't realize the reception desk would be closed when we departed early in the morning for the airport so we took the digital keys with us instead of returning to reception. The shower had issues as there was no way to use it without water spraying out of the enclosure.

Very Good
Traveller Type: family with young children
  : The beds were very comfortable. The apartment was spacious and the kitchen well equipped. Pool was great too.
  : Nobody on reception when we arrived and nobody answered the phone. Some items of clothing had been left in the wardrobe from previous guests.The cutlery drawer was dirty.