Gran Vía Centric

Wonderful
Traveller Type: family with young children

Pleasant
Traveller Type: young couple
  : Although small, the room was modern and the triple sheeted bed comfortable. The central downtown location was hard to beat.
  : The room we reserved had a kitchenette which was a requirement for our trip. The room didn’t have a coffee maker except for a Nespresso cartridge machine. There were 3 cartridges provided with no markings as to what they contained. We inquired at the reception and were told that we would have to go to a local store to buy the cartridges if we wanted to have coffee in our room. I didn’t expect the hotel to provide our daily coffee but they should have provided a standard type of coffee maker or a proper supply of cartridges for our 4 night stay. We later noticed that there was no sponge nor dish detergent for us to wash dishes and keep the counter clean. There was also no automatic dishwashing machine. We were told by the reception staff that they didn’t provide these items because of COVID and that we would also have to find these items at a local grocery store. I found it to be insulting and ridiculous to blame the lack of this necessary amenity on COVID. Between these two oversights of hotel management, our first impression was to feel unwelcome. Another odd thing was the bottle of water provided in the refrigerator which had no seal on it. Who in their right mind is going to drink out of an unsealed bottle like that. The bottle included a note explaining their concern for the planet and patting themselves on the back explaining that this process saves CO2 from being emitted by transportation ofwater. I will include a photo. It’s a fine idea to provide a bottle of filtered water but a 2 cent heat shrink seal would have made it drinkable. I found this expression of ecology lacking substance when I was told by housekeeping that they didn’t recycle cans or bottles but rather just threw them in the trash. We made a point to separate all recyclables to no avail. The final unacceptable experience at this hotel was the loud music and drunken yelling from the bar until 1:30 AM on our last night. Checkout is at 11:00 am giving us not enough sleep.

Wonderful
Traveller Type: young couple
  : Our first night Arian was an absolute gem helping us get behind TV to set it up. We could now feel at home watching Netflix . Arian's enthusiasm / kindness to help was reason to overlook the disappointment of our room.Met Irene first. Her first week. After talking to someone she changed unit for the next day without stress. Adriana and Yuniel Awesome. Atana, Samuel, Carlos and of course Natalia terrific. Check Tripadvisor for details.
  : Inconsistency of TVS in different rooms within an apartment and in other units. Channels different or some non existent. No sleep timers. So sad.No list of channels. If Guide not working need to scroll through all channels to find CNN or BBC. Cant change language or subtitles on TVS.Older people enjoy a TV. Ease of use is meaningful.No soap in kitchenette.Only 2 small rolls of toilet paper. What happens if there is a spill. We had to use toilet paper.Noise on weekends from street but not too bad. Its to be expected.Elevators get very busy due to popular bar top floor.

Wonderful
Traveller Type: family with young children
  : The staff, center of Madrid, The view..

Wonderful
Traveller Type: family with young children
  : The location was greet every thing is near
  : The left always busy

Wonderful
Traveller Type: family with young children
  : location, clean
  : you have to pay for the cleaning

Very Good
Traveller Type: young couple
  : Nothing to add
  : Nothing to add

Good
Traveller Type: young couple
  : 1) What we’ve liked most: Adriana from the reception in the afternoons. She is extremely professional, very kind, nice and customer service oriented2) Good air conditioning, ideal for high temperatures. As this is centralized, you need to ask the reception to regulate the ideal temperature for your room3) Comfortable mattress (room 501)4) Location, in front of Callao metro station
  : 1) Hotel policy is no noise after 10pm. However, EL.LA Sky Bar is open later than midnight and the high noise/music is not recomendable for a good rest2) Busy elevators (huge delays) due to the bar on floor 10th3) Cleaning service is 15€ per day4) in our previous room (801 during the 1st stay) we had a cleaning kit (sponge, soap, washing machine pod, etc) but when we asked the reception guy for it, they told us we will be delivered a kit and it never happened 5) fully equipped kitchen but due to #4, impossible to use as there were no products for cleaning (even lower service than an AirBnB)6) shower floor from room 801 is not well leveled and it causes the water to stagnate

Wonderful
Traveller Type: with friends
  : This place was safe and secure, clean and comfortable- which ticked all of our boxes. It was spacious with good amenities (including a toaster!). The shower stayed warm. The washing machine was also a dryer, which was super helpful (there wasn’t really a space to hang wet clothing that couldn’t go in the dryer). The aircon worked very well. It was a great location and staff were kind and helpful.
  : Our sink had a tendency to fill up quickly when we washed our hands. There was sometimes a ‘damp’ odour coming from the bathroom but nothing intolerable.