Welcomer Apartments Madrid - Salamanca

Very Good
Traveller Type: family with young children

Disappointing
Traveller Type: review category business travellers
  : Location
  : Extremely disappointed.Where to start, the first thing to point out is that this is a building located in a narrow street with multiples studios belonging to the welcomer group*. So, when you make a booking there, there is no guarantee that the apartment will match the pictures that you are seen on the website. Having said that, by the moment that I made the reservation there was no clarification that they were having lower units...And of course, I was lucky enough to get one of those. This was not highlighted or explicit in my confirmation email. Extremely upsetting situation since there was no heads up of the place that I was renting for 15 days! The lowers units are just slightly above the sidewalk which means that you practically interact with the people who passed by. So, to avoid that and to have some privacy, there is the need of having the Spanish blind down (only seen in Spain), but that action transforms the room into a kind of bunker without any natural light.Although it says that is soundproof, that’s not true. The apartment is extremely noisy you can hear everything that happens outside and in the corridors inside the building. In addition, every night at 1:30am, the car picking the trash pass in front of the building and is unavoidable to be wakened up by the manipulation of the multiple trash cans in the street. But this is not the worst part. The worst part is that I tried to reach booking.com several times to explain the whole situation and mainly asking for customer support because I wanted to leave the place or be changed to another room, but I got nothing! They asked me for pictures, which I sent, and then they replied to me with the same answer that the manager gave me. And last but not least, there was a very loud alarm that was randomly activated next to my door that was close to a building exit. So, I spent 15 days with poor sleep and upset with the whole situation. I did not receive any kind of support from the booking team.

Very Poor
Traveller Type: young couple
  : Representative was very efficient and polite. Changed a room to another, little cleaner one.
  : Very dirty and not looked after properly. At this price you can get a 4-5 stars Hotel nowadays.Word "Salamanca" confused us and even though representative mentioned it being on the border with Salamanca..it was far from that.

Very Good
Traveller Type: young couple

Very Good
Traveller Type: review category business travellers