Luz Madrid Rooms

Wonderful
Traveller Type: Traveling as Couple

Very Poor
Traveller Type:
  : Nothing. Unfortunately the room is a scam as it is.
  : We booked a room for 3 people, but instead we were given a room for 2 people with an extra bed. The beds were uncomfortable and small, I am 180 cm tall, my feet were no longer on the bed. The third bed was squeezed into the room, which was also extremely small for two people, by squeezing it directly in front of the wardrobe, so it was unusable. For a rural chalet trip in a primary school, the standard of service would be dismal, especially in the heart of Madrid, especially at such a price. We had to leave the accommodation after the first night, and we only stayed there because we couldn't be bothered to move at night. It still took us a whole day to find a new place. The host did not speak English, but with the help of a translation program we managed to get an agreement that he would refund us for the two unused nights, he has not done so since and Booking.com is assisting us and they are not helping us, citing the host. If you can, do not use the accommodation or Booking.com.