Apolo en Madrid

Very Poor
Traveller Type: Family with Young Children
  : Good location
  : I read reviews that had issues with the key app and thought it might have been folks not as familiar with tech, but we faced way more problems than that. Shocked by what occurred in a 3 day stay:1. Guests were locked out two nights in a row for several hours in the rain in the evening - despite calling customer service for assistance. This was due to an electrical issue, but instead of getting me on the phone to reset the circuit breaker, they did nothing. Several rooms were locked out, and we literally had to figure out where everything was and reset it on our way. For this to happen two nights in a row is unacceptable when the issue is known. 2. No hot waters for almost 12 hours - we had to call customer service twice.3. Slow internet - if the TV was streaming, all other devices were unstable (and TV streaming was slow)4. The app to get your key is BUGGY. Entering in private information in an app with so many bugs does not inspire security confidence. 5. When I reached out to after the trip to the hotel, I was ignored. When I reached out to booking, they said the hotel told them they already responded to me. A shocking lie. Ive never written a bad review as I dislike to harm businesses and only generally positive ones, but you need to know what youre getting yourself into. This place warranted a bad review.