Arenal Suites Gran Vía

Wonderful
Traveller Type: family with young children
  : Large room, excellent location, the host is super friendly
  : Hot water is limited

Very Good
Traveller Type: solo traveller
  : Extremely quiet, with one exception, despite its very central location. It was also very clean, seemed to be newly renovated, had good storage, a very comfortable bed, and had a very good bathroom. The briefing and handover of the key at the start was efficient and courteous.
  : The flip side to the quietness was that the apartment was in the interior with its windows opening into a narrow courtyard. It was therefore very gloomy. There is also scaffolding around the entire building at present, and an exception to the quietness occurred with construction noise over a period of about 2 hours one afternoon.

Wonderful
Traveller Type: family with young children

Very Good
Traveller Type: solo traveller

Good
Traveller Type: solo traveller
  : The apartment itself overall was nice, spacious, comfortable, good location, and had everything needed.
  : When I arrived and called and texted there was no response. The button they told me to press was inactive. I was just waiting outside asking people to direct me. I arrived to the first floor to check in and was VERY disappointed with the view. There was a scaffolding covering the entire balcony. I understand construction needs to be done, but I specifically looked for a room with a balcony view to have none. This should have been mentioned. When I complained, nothing was done and no discount was offered. The balcony was full of dirt and rocks and someone was right outside the door when I arrived. The outside balcony door didn't close entirely so light was entering the room in the mornings. There was no room service for 6 nights. No one came in to change the sheets or replace towels. The service knocked on my door the day before I was set to leave and handed me new towels. I had to sweep the floor, put the trash outside the door and wash the sheets myself. The company was unresponsive when I was locked out at one point and needed to wait until someone came out of the building to get in. I called the number listed on several occasions and no one ever picked up.

Wonderful
Traveller Type: family with young children

Very Good
Traveller Type: family with young children

Wonderful
Traveller Type: with friends

Very Good
Traveller Type: family with young children
  : Location and cleaniness.
  : The matress foam type not comfortable. Like u sinking while sleeping.

Wonderful
Traveller Type: young couple
  : Location was not perfect but really city center and very close to metro which put almost everywhere.Conditions were as expected, really clean, not many tools to use but enough to basics.Bed was confy and air conditioning working very fine to help the heat outside!
  : lack of a balcony or at least some outside views.Location was in a dark street despite the above said.