Arenal Suites Gran Vía

Policies

WiFi is available in all areas and is free of charge.

No parking available.

Pets are not allowed.

Children of any age are allowed.
Children up to and including 4 years old stay for € 20 per person per night when using an available cot.
Children up to and including 6 years old stay for free when using an existing bed.
No extra beds are available.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Please inform Arenal Suites Gran Vía in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property will not accommodate hen, stag or similar parties.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
A damage deposit of EUR 100 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
A surcharge of EUR30 applies for arrivals between 21:00-23:59. A surcharge of EUR50 applies for arrivals between 00:00-03:00. All requests for late arrival are subject to confirmation by the property.