HOMEABOUT PUERTA DEL SOL Premium

Good
Traveller Type:
  : Good location
  : I booked this hotel even though the reviews were not good. I think each person's evaluation may be different. But that was my mistake. This is my first time leaving a long review while traveling in Spain and Portugal for a month. I didn't receive the deposit link until 2 days before my stay, so I inquired once in English and there was no answer, so I sent it again in Spanish, but there was no reply. Even though I had already paid through Booking.com, their check-in app seemed to recognize the payment as outstanding and not send it to me. As soon as I paid by card, a deposit link came to me in less than a minute. I found out that the accommodation fee was double paid. The next morning, instructions for entering and exiting the accommodation came. I can finally sleep. I rang the front doorbell in front of the hotel as instructed, but there was no answer. How long should I wait? But I'm lucky. There was someone entering the building at that moment. What a relief!!! This accommodation has a perfect location and good facilities. However, the wifi, hair dryer, and coffee maker do not work. Food in the refrigerator freezes because the temperature is not controlled. The next morning, I pointed out the double payment for accommodation and the lack of facilities and received a response from them. It is said that double payment by credit card has already been resolved and the management team has been contacted regarding facility issues. But that's it. Their actions seem insincere. The hair dryer was not replaced during my 3-day stay. Is it difficult to buy a new hair dryer? Will the Wi-Fi not working problem that someone left in a review a week ago ever be resolved? This accommodation's hardware isn't bad, but the software doesn't work. After I checked out, I received an email saying that the points I had pointed out would be helpful to them. I hope reviews like this don't happen anymore.

Wonderful
Traveller Type: Business Traveler
  : I was unable to access the building by buzzing the apartment number as per instructions but a resident of the building let me in. Then when I had the keys from the lock box I struggled for quite a while to get the door to open but did manage it in the end. It would help to add this to the instructions : "Place the key in the lock and turn to the left twice - you will hear the locks turn - and then to the left once more to open. "
  : I was unable to connect to the wifi - the given wifi name was not showing on my devices. I tried to login using the name and code on the back of the modem, but that did not work either.