Sercotel Convention Plaza Madrid

Good
Traveller Type: Traveling as Couple
  : Belen (manager) was very accommodating and extremely helpful. She gave us a room upgrade at no charge because our original room was not to our liking. She also, since the hotel doesn't have any pre-made maps of Madrid or of any kind, took the time to print maps and explain to us how to get around, what to see and what things to avoid. Belen is an excellent manager and was very helpful, courteous, and professional. Also, the morning manager in the breakfast area was kind to us, offering us to eat in the restaurant buffet an hour earlier than opening time because our taxi taking us to the airport was so early. These things are what make a huge difference to guests like us who paid a lot of money to be there and subsequently made a negative experience a positive one .
  : The location was not close to the city. It worked out well because the staff explained how we could get around via city transit. But the location was deceiving to me because it hinted at a close proximity to Madrid. We really didn't care (at all) for the scents of the soaps and shampoos.