Gran Via 63 Rooms

Very Poor
Traveller Type: Traveling as Couple
  : nothing
  : - from the moment we entered the room we noticed lot of dust and hair on the bed and pillows, on the furniture and on the floor - when we entered the room it just smelled like a bathroom - at any time you can hear everything that's happening in the other rooms or at the reception - I wouldn't say it's a good location because you can hear everything from the street for 24h - it's a crowded street and the building is not isolated - is was very cold in the room - when the cleaning person was cleaning the room the only thing that she did was to throw the garbage. we were out of toilet paper and she didn't replace it with a new one - as you can see in the pictures the room looks much worse than the ones presented on booking - for example you can't proper sit on the toilet since the distance between the toilet and the wall is way to small and the toilet wobbles (is no longer fixed in the wall) - it takes around 5 min until you get hot water - wifi gets interrupted every 15 min - we stayed also in a 4 stars hotel, for the same money, at 7 km away from center of Madrid and you can easily go there with public transport in 25 min - so the location is useless with no investment from the owners - until they don't renovate the whole place, they don't deserve our money.

Good
Traveller Type: